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How to effectively communicate with the support team?

To use support effectively, you need to remember a few things:
For financial questions – there is a finance department at http://support.tuthost.com or email billing <doggy> tuthost.com
For technical questions – there is a support department – at http://support.tuthost.com or email support <doggy> tuthost.com

It doesn’t matter how to write a request by email or through the Support Center http://support.tuthost.com, all requests are handled by the same system anyway.

After writing a request – you must within 5 minutes to get an answer from the robot that your letter is received, it is assigned a number (specified in the subject of the response letter) and we are working on it.

If you haven’t received such a letter within 5 minutes of sending your request, then:
Check your email filters, and if they did not block the email, then re-write your request.

You can also find out if we received your request by calling the contact phone number listed on the website

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